Transfer your number to YO Mobile in three easy steps:
- Check Compatibility. Ensure your phone ю d number are eligible for transfer to YO Mobile.
- Gather Information from Your Current Carrier
- Use our A to Z list below to find out how to transfer your number by carrier.
- Log in to your account with your previous carrie call them directly.
- Locate your account number.
- Obtain your PIN or Number Transfer PIN (depending on your carrier) associated with your account.
- Make sure you know your billing address including, the ZIP code.
3 . Activate Number in YO Mobile App. Download the YO Mobile app from the App Store, Google Play, or AppGallery to complete the activation process.
Tips for transferring your phone number to YO Mobile
Keep your current service's SIM card in so you won't miss any calls or texts (even the ones you want to miss on purpose).
Once we send you confirmation that your transfer is complete, make sure your new YO Mobile SIM card is in your phone to keep receiving calls and texts at your number.
Remember: checking eligibility doesn't affect your current service. You can check as many numbers as you need without interrupting your service.
Next, if you haven't already, take a look at our plans to see which one rules for your wallet.
To make things even easier for you, here's a list of the most common mobile carriers and where you can find the info mentioned in the steps above. Just look for your previous carrier, and we'll guide you through the process.
How to Transfer Your Number by Carrier (A to Z list)
A
AT&T Wireless
Account number
To find your account number, check the top-right corner of your bill, or open the myAT&T myAT&T app or a mobile browser, go to your myAT&T Profile, and scroll down to ‘My linked accounts.’
PIN number
To request your Number Transfer PIN, sign in to the myAT&T app, tap on 'More,' then go to 'Manage Profiles, People & Permissions,' choose 'Transfer Phone Number' and select 'Request a New PIN.'
FirstNet and Family plan members must use the app or online portal to initiate the number transfer. Make sure not to disconnect your AT&T service before requesting your phone number transfer PIN, or you’ll have to reactivate your phone number with AT&T.
Additional Information
Don’t disconnect your AT&T line until your number has been successfully transferred. Due to recent changes in their number transfer process, AT&T has implemented fraud protection on all accounts and will send you a text to confirm your transfer request. Simply reply to this text to authorize the release of your number.
Please note that AT&T employees cannot generate a number transfer PIN on your behalf, so avoid contacting customer service for this request.
AT&T Prepaid
Account number
For assistance, contact AT&T Prepaid at 1-800-901-9878
Or dial 611 from your AT&T wireless phone.
PIN number
A transfer PIN is not required.
Additional Information
Don’t disconnect your AT&T line until your number has been successfully transferred. Due to recent changes in their number transfer process, AT&T has implemented fraud protection on all accounts and will send you a text to confirm your transfer request. Simply reply to this text to authorize the release of your number.
Please note that AT&T employees cannot generate a number transfer PIN on your behalf, so avoid contacting customer service for this request.
Airvoice Wireless
Account number
It’s your 20-digit Airvoice Wireless SIM card number. Alternatively, you can contact Airvoice Wireless at 888-944-2355 for assistance.
PIN number
It’s the last 4 digits of your Airvoice Wireless phone number.
B
Bandwidth
Account number
Contact Bandwidth at 919-937-2024 for assistance.
PIN number
Contact Bandwidth at 919-937-2024 for assistance.
Boost
Account number
Contact Boost at 833-502-6678 for assistance.
PIN number
It’s your Boost Personal Security PIN used for logging in.
Alternatively, you can reach Boost at 833-502-6678 for assistance.
C
CenturyLink
Account number
To find your account number, check the upper right-hand corner of your CenturyLink bill. Its the phone number followed by three digits.
You can also log in to the website, where youll find it in the upper right-hand corner of every page.
Alternatively, you can contact CenturyLink at 866-642-0444 for assistance.
PIN number
It's '0000' (without the quotation marks).
For assistance, you can contact CenturyLink at 1-800-244-1111.
Consumer Cellular
Account number
Your account number is located in the upper right corner of your invoice. It’s also displayed on the Profile page in My Account.
PIN number
Contact Consumer Cellular at 888-345-5509 for assistance.
CREDO Mobile
Account number
You can find your account number in three places: on the 1st page of your monthly bill, in Member Services in the top right corner, and by texting ACCOUNT to 27336.
PIN number
Contact CREDO at 800-411-0848 for assistance.
Cricket
Account number
You can locate your account number by signing into the myCricket app.
Alternatively, you can contact Cricket at 800-274-2538 for assistance.
PIN number
To obtain your number transfer PIN, dial PORT (7678) from your Cricket Wireless Phone.
E
EasyGo
Account number
To obtain permission for your account number, Contact easyGo at 1-800-643-4926.
PIN number
For assistance with your PIN number, contact easyGo at 1-800-643-4926.
F
FreedomPop
Account number
Log in at my.freedompop.com, then go to my.freedompop.com/settings/port-out-info or click on ‘Manage Settings.’ From there, select ‘Port Out Info.’
PIN number
To find your PIN number, log in at my.freedompop.com, then visit my.freedompop.com/settings/port-out-info or click on ‘Manage Settings’ and select ‘Port Out Info.’
Frontier
Account number
Your 17-digit Account Number can be found by signing in to ‘My Account’ and selecting ‘My Profile’; it will be displayed in the ‘Account Information’ tile. On the paper bill, your Account Number is located at the top left under ‘Account Summary.’
PIN number
To request your number transfer PIN, contact Frontier at 1-800-921-8106.
G
Google Project Fi
Account number
After logging into your Google Fi account, navigate to ‘Manage plan,’ then select ‘Leave Google Fi.’
Alternatively, you can contact Google Fi at 844-825-5234 for assistance.
PIN number
To find your PIN number, log into your Google Fi account, go to ‘Manage plan,’ and then select ‘Leave Google Fi.’
Google Voice
Account number
Your account number is your 10-digit phone number. However, you must first unlock your number.
To unlock your number, open Google Voice on your computer. In the top right corner, click ‘Settings’ and then select ‘Settings’ again. Go to the ‘Account’ section, and under the Google Voice number you wish to port out, click ‘Unlock’. Complete the payment with your Google Account.
PIN number
It’s the same PIN you use to access your Google Voice voicemail.
Additional Information
Unlocking your Google Voice number costs $3 USD. However, if your number was originally ported in from another carrier, there’s no charge.
GoSmart Mobile
Account number
Your account number is your 10-digit GoSmart Mobile phone number. For assistance, you can also contact GoSmart Mobile at 877-582-7788.
PIN number
It’s the same PIN you use when contacting GoSmart Mobile.
To set up a PIN, call 611 from your GoSmart Mobile phone number, then say ‘No’ when prompted to ‘Refill,’ and select ‘Manage my account,’ followed by ‘Change my account PIN.’
H
Hello Mobile
Account number
After logging into your Hello Mobile online account, you can find your account number in the upper right corner. Alternatively, you can contact Hello Mobile at 888-954-3556.
PIN number
Your PIN number is the last 4 digits of your Hello Mobile phone number.
H2O Wireless
Account number
To obtain permission for your account number, you need to contact 1-800-643-4926.
PIN number
Your PIN number is the last 4 digits of your SIM’s ICCID, which can usually be found printed on the back of the SIM card. Alternatively, you can locate it in your phone settings under 'About Phone.'
For further assistance, you can also contact H2O Wireless at 1-800-643-4926.
I
Inteliquent
Account number
For assistance with your account number, please contact Inteliquent at 866-388-7258 and select option 3.
PIN number
To obtain your PIN number, contact Inteliquent at 866-388-7258 and select option 3 for assistance.
K
Kroger Wireless
Account number
To find your account number, dial 611.
PIN number
To locate your PIN number, dial 611.
L
Line2
Account number
For assistance with your account number, submit a request form at https://support.line2.com/hc/en-us/requests/new. Alternatively, you can contact Line2 at 888-472-9900.
PIN number
To obtain your PIN number, submit a request form at https://support.line2.com/hc/en-us/requests/new for assistance. You can also contact Line2 at 888-472-9900 for assistance.
Lively
Account number
You can find your account number in your Lively online account.
Alternatively, contact Lively at 800-733-6632 and press 3.
PIN number
Your PIN number is '0000' (without the quotation marks).
Lycamobile
Account number
For assistance with your account number, contact Lycamobile at 866-277-3221.
PIN number
To obtain your PIN number, contact Lycamobile at 866-277-3221.
M
magicJack
Account number
You can find your account number in your magicJack online account. Alternatively, you can contact magicJack at 844-866-2442 for assistance.
PIN number
Your number transfer PIN is the same as your magicJack online account password.
For convenience during the porting process, we recommend resetting your password to an eight-digit numerical password.
Metro by T-Mobile
Account number
For assistance with your account number, contact Metro by T-Mobile at 888-863-8768.
You can also find your account number in payment confirmation texts and payment details on the ‘Payments’ page.
PIN number
To obtain your PIN number, contact Metro by T-Mobile at 888-863-8768.
Alternatively, you can reset your PIN here: https://www.metrobyt-mobile.com/my-account/sign-in.
N
Net10
Account number
Your account number is your phone’s IMEI (for CDMA phones). If you’re using a GSM phone, it will be the last 15 digits of your Net10 SIM card.
PIN number
If there's an option to enter a PIN number, use 0000.
For further assistance, contact NET10 at 877-836-2368.
Additional Information
Porting typically takes 3 to 7 business days, and may take up to 10 business days to complete. Please note that ports are unlikely to finish within minutes or hours.
NumberBarn
Account number
After logging into your online NumberBarn account, navigate to ‘Numbers,’ select the number you wish to port out, and then click on ‘Port Out.’
PIN number
After logging into your online NumberBarn account, go to ‘Numbers,’ select the number you wish to port out, and then choose ‘Port Out.’
Additional Information
Porting typically takes 3 to 7 business days, and may take up to 10 business days to complete. Please note that ports are unlikely to finish within minutes or hours.
O
Onvoy
Account number
To find your account number, contact Inteliquent at 866-388-7258 and select option 3 for assistance.
PIN number
For your PIN number, reach out to Inteliquent at 866-388-7258 and select option 3 for assistance.
Ooma
Account number
Your account number is your 10-digit Ooma phone number preceded by ‘1’ (without the quotation marks).
Or, you can contact Ooma at 888-711-6662 for assistance.
PIN number
For assistance with your PIN number, contact Ooma at 888-711-6662.
Optimum Mobile
Account number
You can find your account number at the top of the screen after signing in to MyMobile.
If you need further assistance, contact Optimum MyMobile at 833-449-8586.
PIN number
To request your Transfer PIN, contact an Optimum Mobile expert at 866-200-7186. Your PIN will be sent to you via email and text and is valid for 7 days. If you forget or lose your PIN, you can contact an Optimum Mobile expert again for a new one.
P
Page Plus
Account number
To get assistance with your account number, dial #CCARE (#22273) from your Page Plus phone.
PIN number
Your PIN number is the last 4 digits of your Page Plus phone number.
If you need further assistance, you can also dial #CCARE (#22273) from your Page Plus phone.
Peerless Network
Account number
You will have to use the Port-Out Portal to obtaine your account number. To request access, send an email to [email protected].
PIN number
Your PIN number will also be managed through the Port-Out Portal. To request access, send an email to [email protected].
Puppy Wireless
Account number
After logging into your online Puppy Wireless account, you can find your account number
on the left-hand side of your online dashboard.
Or, you can contact Puppy Wireless through Live Chat on their website.
PIN number
Your PIN is the last 4 digits of your Puppy Wireless phone number.
Pure Talk
Account number
For assistance with your account number, contact Pure Talk at 877-820-7873.
PIN number
For assistance with your PIN number, contact Pure Talk at 877-820-7873.
R
Red Pocket Mobile
Account number
To find your account number, log into your Red Pocket online account and click on 'Port Management'. Turn your Port Out blocker OFF to see your Account Number, Transfer PIN and Profile Zip Code.
For further assistance, contact Red Pocket at 712-775-8777.
PIN number
To find your transfer PIN, log into your Red Pocket online account and click on 'Port Management'. Turn your Port Out blocker OFF to view your Account Number, Transfer PIN, and Profile Zip Code. For further assistance, contact Red Pocket at 712-775-8777.
Additional Information
Please remember to complete the number transfer process before canceling your RedPocket Mobile account. If you cancel your RedPocket Mobile account first, you may lose your number.
S
SafeLink Wireless
Account number
Your account number is your phone’s IMEI or MEID.
For assistance, contact SafeLink Wireless at 800-723-3546.
PIN number
Your PIN number is ‘0000’ (without the quotation marks).
Selectel Wireless
Account number
After logging into your Selectel Wireless online account, find the 8-digit number labeled ‘Account.’
Or, contact Selectel Wireless at 877-218-5744 for assistance.
PIN number
For assistance with your PIN number, contact Selectel Wireless at 877-218-5744.
SIMPLE Mobile
Account number
You can obtain your account number by contacting SIMPLE Mobile at 877-878-7908 for assistance.
PIN number
For assistance with your PIN number, contact SIMPLE Mobile at 877-878-7908.
Spectrum Wireless
Account number
After logging into your Spectrum Mobile online account, go to the ‘Billing’ tab, then choose ‘Billing Details,’ and select ‘View Statements.’ Open a statement to see your account number at the top.
PIN number
While logged into your Spectrum account, select ‘Services,’ then choose ‘Mobile.’ Select the line you want to transfer out, scroll down, and click on ‘Transfer PIN.’
Or, contact Spectrum Mobile at https://www.mobile.spectrum.com/support/ or 833-224-6603 for assistance.
Sprint
Account number
You can find your account number at the top right side of the ‘My Account’ page, displayed below the account nickname next to the ‘Sign Out’ button.
Or, contact Sprint at 1-800-937-8997 for assistance.
PIN number
After logging into your online Sprint account, navigate to ‘Profile & Settings.’
Or, contact Sprint at 1-800-937-8997 for assistance.
Sprint Prepaid
Account number
You can find your account number at the top-center of your Sprint Prepaid bill or in your Sprint Prepaid online account. Alternatively, you can contact Sprint Prepaid at 1-800-937-8997 for assistance.
PIN number
For assistance with your PIN number, contact Sprint Prepaid at 1-800-937-8997.
Straight Talk
Account number
It’s your phone’s MEID or IMEI. If you are using a BYOP SIM card, it’s the last 15 digits of your SIM number.
Or, contact Straight Talk at 877-430-2355 for assistance.
PIN number
After logging into your Straight Talk My Account page, go to My profile > Number transfer PIN. Set up a PIN if this field is blank.
T
T-Mobile
Account number
To locate your account number, log into your T-Mobile online account and check the top center of the welcome screen. Alternatively, you can find it in the top right corner of the first page of any T-Mobile paper bill.
PIN number (aka Temporary Port Out PIN)
You can generate a Temporary Port Out PIN either through your account on T-Mobile® Official Site: Get Even More Without Paying More or the T-Mobile app.
- T-Mobile App:
1. Select Account > Profile Settings
2. Choose Line Settings > Request a transfer PIN
3. Follow the directions on the screen
- In the top right corner, select My Account or your name.
- Choose Profile > Line Settings
- Select Request a transfer PIN > Get a transfer PIN
- Follow the directions on the screen
Tips
- Each user must request their own transfer PIN within their line settings.
- If transferring over more than 1 phone number, make sure to transfer the non-primary account holder first to prevent being locked out of the account for subsequent transfers. If the primary account holder is transferred out first, then other users will have to create a new account with T-Mobile, set up billing, and then request a transfer PIN.
T-Mobile Prepaid
Account number
For assistance with your account number, contact T-Mobile prepaid at 1-800-937-8997.
PIN number
For help with your PIN, contact T-Mobile prepaid at 1-800-937-8997.
Tello
Account number
Log in to your online account and navigate to the ‘Porting’ tab. Scroll down to the ‘Port Out’ section and click on ‘Information’. Then, press the ‘Retrieve Port Out Information’ button.
PIN number
Go to the ‘Porting tab’ in your online account, scroll down to the ‘Port Out’ section, select ‘Information’, and click on the ‘Retrieve Port Out Information’ button.
TextNow
Account number
To locate your account number, access the live chat on https://help.text.now.com/hc/en-us.
PIN number
To locate your PIN number, access the live chat on https://help.text.now.com/hc/en-us.
Ting
Account number
After logging into your online Ting account, navigate to ‘Account Settings,’ then select ‘Port Out Information,’ and click on ‘Port out now.’ Alternatively, you can contact Ting at 855-846-4389 for assistance.
PIN number
After logging into your online Ting account, navigate to ‘Account Settings,’ then choose ‘Port Out Information,’ and click on ‘Port out now.’ Or, you can contact Ting at 855-846-4389 for assistance.
Additional Information
You can transfer your number at any time during your billing cycle. However, if you plan to wait until the end of your cycle, we recommend submitting your number transfer at least 48 hours before the cycle ends.
Total Wireless
Account number
Your account number is your phone's IMEI, which you can find in the settings menu of your phone or by dialing the *#06# prompt.
Alternatively, you can contact total wireless at 866-663-3633 for assistance.
PIN number
The default PIN is '0000' (without the quotation marks).
For assistance, contact Total Wireless at 866-663-3633.
Tracfone
Account Number
If you purchased your phone from Tracfone, your account number is your phone's IMEI or MEID number.
If you brought your own device (BYOD), your account number is the last 15 digits of your SIM card number.
PIN number
You can find your PIN under your Tracfone account profile page.
Alternatively, you contact Tracfone at 800-867-7183 for assistance.
U
Ultra Mobile
Account number
The account number is a 9-digit number that can be found in your online account or in the upper right-hand corner of your bill.
You can contact Ultra Mobile at 888-777-0446 for assistance.
PIN number
Your PIN number is the last 4 digits of your Ultra Mobile phone number.
UNREAL Mobile
Account number
After logging into your UNREAL Mobile account at My Unreal, navigate to ‘Settings,’ then select ‘Port Out Info.’
Alternatively, you can contact UNREAL Mobile at 310-807-6388 for assistance with account number. Click on https://help.unrealmobile.com/hc/en-us/articles/360032749811 to start the process.
PIN number
After logging into your UNREAL Mobile account at my.unrealmobile.com, go to ‘Settings,’ then select ‘Port Out Info.’ To start the process, click here: https://help.unrealmobile.com/hc/en-us/articles/360032749811.
UScellular
Account number
For assistance with your account number, contact UScellular at 888-944-9400.
PIN number
To obtain your PIN number, contact UScellular at 888-944-9400.
US Mobile
Account number
For assistance with your account number, contact US Mobile at 878-205-0088 or email [email protected].
PIN number
To obtain your PIN number, contact US Mobile at 878-205-0088 or email [email protected].
V
Verizon
Account number
First, disable your Number Lock in your account by going to ‘Settings,’ selecting ‘Number Lock’ and turning it off for the number(s) you wish to unlock. Then select ‘Save Changes.’
Your Account Number can be found in your My Verizon account under ‘Account,’ or on the first page of your Verizon bill.
If you need further assistance, contact Verizon at 800-837-4966.
PIN number
To generate your Number Transfer PIN, go to ‘My Profile’ in the Verizon app or a mobile browser, then select ‘Number Transfer PIN’ and click ‘Generate PIN.’
Alternatively, you can dial #PORT (#7678) from the phone number you want to transfer. You’ll be directed to the ‘Number Transfer PIN’ screen in the My Verizon app or mobile browser.
*Important: If you don’t know your pin number, you can reset it by visiting vzw.com/PIN. Sign in to your My Verizon account, enter the new account PIN, then re-type the new account PIN in the designated box, and click ‘Submit’ to confirm. You will receive a notification confirming that your PIN has been successfully set up.
Verizon Prepaid
Account number
To obtain your Account Number, ensure that your Number Lock is disabled in your account. Then, dial #PORT (#7678) from your Verizon phone. You will receive a text containing your Account Number along with a link to generate your Number Transfer PIN.
If you need further assistance, contact Verizon Prepaid at 888-294-6804.
PIN number
To generate your Number Transfer PIN, make sure to disable your Number Lock in your account. Then, dial #PORT (#7678) from your Verizon phone. You will receive a text containing your Account Number and a link to generate your Number Transfer PIN.
For additional help, you can contact Verizon Prepaid at 888-294-6804.
Visible
Account number
To locate your Account Number, log into your Visible account and navigate to the Account section. If you are on a desktop, this will be under the ‘Profile’ tab.
PIN number
After logging into your Visible account, go to the Account section (under the ‘Profile’ tab, if you’re on a desktop), and click on ‘Port-out PIN: Request via email’ to request your 6-digit number transfer PIN.
If you have changed the email associated with your Visible account within the last 30 days, select ‘Request via chat’ instead.
Vonage
Account number
To find your Account Number, check the upper-right hand corner of your Vonage bill. You can also locate it in your online account.
PIN number
Your PIN Number is used to verify your account with Vonage. Contact Vonage at 732-944-0000 for further assistance.
W
Walmart Family Mobile
Account number
For assistance in locating your Account Number, contact Walmart Family Mobile at 877-440-9758.
PIN number
For assistance with your PIN Number, contact Walmart Family Mobile at 877-440-9758.
X
Xfinity Mobile
Account number
To find your Account Number, check the upper right-hand corner of your Xfinity Mobile bill/invoice.
You can also contact Xfinity Mobile at 888-936-4968 for assistance.
PIN number
After logging into your Xfinity Mobile online account, navigate to ‘Devices’ and select the phone number you wish to port out. Then, choose ‘Transfer your number, cancel this line’ at the bottom of the page to receive your PIN via text.
We will make every effort to update this information as carriers modify their requirements. If you have any questions, please contact your current carrier or reach out to our support team for assistance.